Terms & Conditions

This website is operated by FeatureSignals, a product of Vivekananda Technology Labs.

These Terms and Conditions ("Terms") govern your access to and use of the FeatureSignals website at featuresignals.com, the hosted service at app.featuresignals.com, and any related APIs, SDKs, documentation, and support (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

1. About us

Trade Name: FeatureSignals
Legal Name: Vivekananda Technology Labs
Registered Address: Flat no 308, L5-Block, LIG, Chitrapuri Colony, Manikonda, Hyderabad, Telangana - 500089, India
Contact: support@featuresignals.com

2. Service description

FeatureSignals is a feature management platform that provides feature flags, A/B experimentation, targeting rules, real-time flag evaluation via SDKs, and related IT services. The Service is offered as a cloud-hosted SaaS product with Free, Pro, and Enterprise plans. Pricing is displayed on our Pricing page in Indian Rupees (INR).

The FeatureSignals software is also available as open-source under the Apache-2.0 license for self-hosting. These Terms primarily govern the hosted Service and this website.

3. Eligibility and account registration

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service. When you create an account, you agree to provide accurate, current information and to keep it updated. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

4. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law;
• Attempt to gain unauthorized access to any part of the Service, other accounts, or systems;
• Interfere with or disrupt the integrity or performance of the Service;
• Reverse-engineer, decompile, or disassemble any proprietary components of the hosted Service (the open-source codebase is governed by its own license);
• Use the Service to store or transmit malicious code, or to send spam or unsolicited communications;
• Resell or sublicense access to the hosted Service without our prior written consent.

5. Payment and billing

Paid plans are billed in advance on a recurring basis (monthly or annually) as described on the Pricing page. All prices are listed in Indian Rupees (INR). Payments are processed through our payment partner, PayU. By subscribing, you authorize us and PayU to charge the applicable fees using your chosen payment method.

For details on refunds, see our Refund Policy. For cancellation terms, see our Cancellation Policy.

6. Free trial

We may offer a free trial period. During the trial, you have full access to the Service with sample data. No payment is required unless you choose to upgrade. If you do not subscribe before the trial expires, access to paid features will end automatically.

7. Intellectual property

The FeatureSignals name, logo, website design, and proprietary hosted-service components are owned by Vivekananda Technology Labs. The open-source software is licensed under Apache-2.0 and governed by that license's terms. Your content and data remain yours — we do not claim ownership of any data you store in the Service.

8. Data and privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using the Service, you consent to such processing as described in the Privacy Policy.

9. Service availability and modifications

We strive to provide reliable access to the Service but do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue features of the Service from time to time. Material changes to paid features will be communicated with reasonable notice.

10. Termination

You may terminate your account at any time by cancelling your subscription and requesting account deletion. We may suspend or terminate your access if you violate these Terms, fail to pay applicable fees, or if required by law. Upon termination, your right to use the Service ceases, subject to any data export rights described in our policies.

11. Limitation of liability

To the maximum extent permitted by applicable law, Vivekananda Technology Labs shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from your use of or inability to use the Service. Our total aggregate liability for any claims arising under these Terms shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

12. Disclaimer of warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free.

13. Indemnification

You agree to indemnify, defend, and hold harmless Vivekananda Technology Labs and its officers, directors, and employees from and against any claims, damages, losses, liabilities, costs, and expenses arising out of or related to your use of the Service or your violation of these Terms.

14. Governing law and jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India.

15. Changes to these Terms

We may update these Terms from time to time. We will post the revised version on this page and update the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the revised Terms. Material changes may be communicated by email or an in-product notice.

16. Shipping and delivery

FeatureSignals is a digital service. There is no physical shipping. Service access is provisioned immediately (typically within minutes) upon successful payment. For full details, see our Shipping Policy.

17. Contact

For questions about these Terms, contact us at support@featuresignals.com.

Vivekananda Technology Labs
Flat no 308, L5-Block, LIG, Chitrapuri Colony, Manikonda, Hyderabad, Telangana - 500089, India