Name: FeatureSignals
Availability: InStock
Author: Vivekananda Technology Labs

1. Acceptance of Terms

This website, https://featuresignals.com (the “Website”), and the FeatureSignals feature flag management platform (the “Service”) are operated by Vivekananda Technology Labs, a proprietorship firm with its registered office at Plot no 308, L5-Block, LIG, Chitrapuri Colony, Manikonda, Hyderabad, Telangana — 500104, India (“FeatureSignals,” “we,” “us,” or “our”).

By accessing or using the Website or the Service, including any application programming interfaces (“APIs”), software development kits (“SDKs”), documentation, or related materials (collectively, the “Platform”), you (“you,” “your,” or “User”) agree to be bound by these Terms & Conditions (the “Terms”). If you are entering into these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization. If you do not agree to these Terms in their entirety, you must not access or use the Platform.

2. Definitions

For the purposes of these Terms, the following definitions apply:

“Service” means the FeatureSignals cloud-hosted feature flag management platform, including all associated APIs, SDKs, dashboard interfaces, and documentation.
“User” means any individual who creates an account, accesses, or uses the Platform, including account owners, administrators, team members, and API consumers.
“Organization” means a legal entity (company, partnership, sole proprietorship, or other) on whose behalf a User has created an account. An Organization may have multiple Users associated with it.
“Content” means all data, information, text, code, configurations, feature flag definitions, targeting rules, segment definitions, environment settings, and any other material that you or your Users upload, create, transmit, or store on the Platform.
“API” means the FeatureSignals REST Application Programming Interface, through which the Service may be accessed programmatically.
“SDK” means the FeatureSignals Software Development Kits, available in multiple programming languages, that integrate with customer applications for feature flag evaluation.
“Self-Hosted” means the deployment of the FeatureSignals server software on infrastructure owned or controlled by you, as licensed separately under an Enterprise or Community Edition license.
“Subscription Plan” means a paid tier of the Service (Pro or Enterprise) with defined features, limits, and service levels, billed on a monthly or annual basis.
“Free Tier” means the free, limited-feature version of the Service available under the Community Edition license (Apache 2.0) for self-hosted deployments and the Free cloud plan.

3. Account Registration & Security

3.1 Eligibility. You must be at least 18 years of age and capable of entering into a legally binding contract to use the Platform. By creating an account, you represent and warrant that you meet these eligibility requirements.

3.2 Registration.You must provide accurate, current, and complete information during the registration process (“Registration Data”) and keep your Registration Data updated. You may not use a false identity or impersonate any person or entity. We reserve the right to suspend or terminate accounts containing inaccurate or fraudulent information.

3.3 Account Security. You are solely responsible for maintaining the confidentiality of your account credentials (including passwords, API keys, and access tokens) and for all activities that occur under your account. You agree to:

Notify us immediately at security@featuresignals.com of any unauthorized use of your account or any other breach of security.
Ensure that all Users under your Organization exit from their accounts at the end of each session when using shared devices.
Use strong, unique passwords and enable multi-factor authentication (MFA) where available.

3.4 Organization Accounts. If you create an account on behalf of an Organization, you represent that you are authorized to bind that Organization to these Terms. The Organization is jointly and severally liable for all actions of its Users. You are responsible for managing User roles, permissions, and access within your Organization account.

4. Subscription Plans, Pricing & Payment Terms

4.1 Plans. FeatureSignals offers the following plans, as described on our pricing page: Free, Pro, and Enterprise. The features, limits, support levels, and service levels applicable to each plan are set forth on our Website and are incorporated into these Terms by reference.

4.2 Fees & Billing. Paid Subscription Plans are billed in advance on a monthly or annual basis, as selected during signup. All fees are denominated in United States Dollars (USD) for international customers and Indian Rupees (INR) for customers located in India, unless otherwise agreed in a separately executed order form.

4.3 Payment Processing. All payments are processed through third-party payment gateways:

PayU: For customers in India. PayU Software Private Limited processes payments in accordance with its terms and applicable Reserve Bank of India (RBI) guidelines. Payment information is transmitted directly to PayU via their PCI DSS-compliant checkout interface.
Stripe: For customers in the United States, European Union, the United Kingdom, and other supported international regions. Stripe Payments Europe Limited or Stripe, Inc. processes payments in accordance with their respective terms. Payment information is transmitted directly to Stripe via their PCI DSS Level 1 compliant API.

We do not store full credit card numbers, CVV codes, or sensitive payment instrument details on our servers. You agree to comply with the terms of service of the applicable payment gateway when providing payment information.

4.4 Auto-Renewal. Unless you cancel your Subscription Plan before the end of the current billing period, your subscription will automatically renew for a period of equal length (monthly or annually). You authorize us (through our payment gateways) to charge the applicable subscription fees to your designated payment method upon each renewal, unless you cancel in accordance with Section 4.5.

4.5 Cancellation. You may cancel your Subscription Plan at any time through your account settings. Cancellation takes effect at the end of your current billing period. You will retain access to paid features until the end of that period. No pro-rata refunds are issued for cancellations made mid-cycle unless otherwise required by applicable law.

4.6 Price Changes.We reserve the right to modify our pricing. For existing subscribers, we will provide at least thirty (30) days' advance notice via email before any price increase takes effect. If you do not agree with the price change, you may cancel your subscription before the change becomes effective. Continued use of the Service after the effective date constitutes acceptance of the new pricing.

4.7 Taxes. All fees are exclusive of applicable taxes, levies, and duties, including but not limited to Goods and Services Tax (GST) in India, Value Added Tax (VAT) in the EU, and any other similar taxes. You are responsible for payment of all such taxes. We will add applicable taxes to your invoice where required by law.

4.8 Non-Payment. If payment is not received within seven (7) days of the due date, we reserve the right to suspend your access to the Service. We will provide notice before any suspension. Access will be restored upon receipt of full payment of all outstanding amounts.

5. Free Trial Terms

5.1 Trial Period.We may offer a fourteen (14) day free trial of the Pro plan (“Free Trial”). No credit card or payment method is required to start a Free Trial. The Free Trial begins on the date you create your account and select the Pro trial plan.

5.2 Trial Scope.During the Free Trial, you will have access to all features included in the Pro plan, subject to the usage limits described on our pricing page. The Free Trial is provided “as is” and without any service level guarantees.

5.3 Automatic Downgrade. If you do not subscribe to a paid plan before the end of the fourteen (14) day trial period, your account will automatically be downgraded to the Free plan. Features and data exclusive to the Pro plan will no longer be accessible. We will provide notice via email before the downgrade occurs.

5.4 Trial Abuse. We reserve the right to limit the number of Free Trials available to any individual or Organization, and to terminate a Free Trial if we determine, in our sole discretion, that the Free Trial is being used in bad faith or in violation of these Terms.

6. Acceptable Use Policy

You agree that you will not, and will not permit any third party to:

Use the Platform for any unlawful purpose or in violation of any applicable local, state, national, or international law, including but not limited to data protection laws, export control laws, and anti-spam legislation.
Upload, transmit, or store any Content that is unlawful, harmful, defamatory, obscene, invasive of privacy, infringing of intellectual property rights, or otherwise objectionable.
Reverse engineer, decompile, disassemble, decode, or otherwise attempt to derive the source code of any part of the Platform, except to the extent expressly permitted by applicable open-source licenses (Apache 2.0 for Community Edition components).
Conduct or publish any benchmark, performance comparison, or competitive analysis of the Platform without our prior written consent.
Attempt to gain unauthorized access to any part of the Platform, including other Users' accounts, computer systems, or networks connected to the Platform.
Interfere with or disrupt the operation of the Platform, including by overloading, flooding, spamming, mail-bombing, or crashing it.
Use any automated means (including bots, scrapers, crawlers, or spiders) to access, monitor, or copy the Platform, except for API requests made within the rate limits specified in Section 8.
Use the Platform to store, transmit, or process malicious code, malware, viruses, Trojan horses, ransomware, or any other harmful software.
Use the Platform for any high-risk activities where failure could lead to death, personal injury, or severe environmental damage, including but not limited to operation of nuclear facilities, air traffic control, life support systems, or weaponry systems.
Circumvent any security, authentication, or access control mechanisms of the Platform.
Resell, sublicense, rent, lease, or otherwise commercialize access to the Platform without our express written agreement, except as expressly permitted by an applicable open-source license.
Use the Platform to process, store, or transmit protected health information (PHI) in violation of applicable healthcare regulations, unless you have entered into a separate Business Associate Agreement (BAA) with us.

We reserve the right, but undertake no obligation, to monitor compliance with this Acceptable Use Policy. Violation may result in immediate suspension or termination of your account.

7. Intellectual Property Rights

7.1 Our IP. The Platform, including but not limited to its source code, object code, algorithms, architecture, design, user interface, graphics, trademarks, service marks, trade names, logos, domain names, documentation, and all related intellectual property rights, is and shall remain the exclusive property of Vivekananda Technology Labs. Except as expressly granted in these Terms, no license or right is granted to you, whether by implication, estoppel, or otherwise.

Community Edition components of the Platform are licensed under the Apache License, Version 2.0. Your use of such open-source components is governed by the Apache 2.0 license terms, which are incorporated herein by reference. Pro and Enterprise features are proprietary and are provided solely under the commercial license granted through your Subscription Plan or a separately executed license agreement.

7.2 Your Content. You retain all right, title, and interest in and to your Content. You grant us a limited, non-exclusive, worldwide, royalty-free license to access, use, process, copy, store, and transmit your Content solely as necessary to provide the Service to you and your Users. This license terminates upon deletion of your Content or termination of your account, subject to Section 14 (Data Retention).

7.3 Feedback.Any suggestions, enhancement requests, recommendations, corrections, or other feedback you provide to us relating to the Platform (“Feedback”) shall be owned by us. You hereby assign all right, title, and interest in such Feedback to us. We may use, modify, and incorporate Feedback into the Platform without any obligation of compensation or attribution to you.

8. API & SDK Usage Terms

8.1 API Access. Access to our API is provided as part of the Service. You must use valid API keys (server-side or client-side, as appropriate) for authentication. API keys are sensitive credentials; you are responsible for keeping them secure. You may not share API keys across Organizations or embed server-side keys in client-side code.

8.2 Rate Limits. API usage is subject to rate limits, which vary by Subscription Plan. Current rate limits are published in our documentation. Exceeding rate limits may result in throttling or temporary suspension of API access. We will make reasonable efforts to notify you before enforcement actions are taken. If you require higher rate limits, please contact us to discuss an Enterprise plan.

8.3 SDK Usage. Our SDKs are provided to facilitate integration of feature flag evaluation into your applications. You may use, modify, and distribute our open-source SDKs in accordance with their respective open-source licenses (Apache 2.0). Proprietary SDK features available only on paid plans are subject to the applicable commercial license.

8.4 Fair Use.API and SDK usage must be reasonable and consistent with the intended purpose of the Platform. We reserve the right to throttle or suspend access if your usage negatively impacts the Platform's availability or performance for other Users. We will make reasonable efforts to work with you to address such issues before taking adverse action.

8.5 Attribution (Self-Hosted). For self-hosted deployments of the Community Edition under Apache 2.0, you must retain all copyright, patent, trademark, and attribution notices present in the software. Attribution may not be removed or obscured without our prior written consent.

9. Service Level & Availability

9.1 Enterprise Plan.Enterprise plan subscribers are entitled to a 99.95% uptime Service Level Agreement (“SLA”) for the cloud-hosted Service, as detailed in the Enterprise SLA document provided at the time of contracting. SLA credits are calculated as a percentage of monthly fees based on actual uptime. To receive SLA credits, you must submit a claim within thirty (30) days of the incident.

9.2 Pro Plan. Pro plan subscribers are entitled to a 99.9% uptime SLA for the cloud-hosted Service. SLA credits are limited to the amount specified in our published SLA documentation.

9.3 Free Tier.The Free cloud plan and Community Edition self-hosted deployments are provided “as is” without any uptime guarantee, SLA, or availability commitment. We make best efforts to maintain availability but disclaim all liability for downtime or unavailability of the Free Tier.

9.4 Scheduled Maintenance.We may perform scheduled maintenance that temporarily impacts availability. We will provide at least forty-eight (48) hours' advance notice via email and our status page for planned maintenance that may cause service disruption. Emergency maintenance may be performed with less notice when reasonably necessary to address security vulnerabilities or prevent service degradation.

9.5 Exclusions. SLA commitments do not apply to downtime caused by: (a) your equipment, software, or network connections; (b) third-party services or integrations not provided by us; (c) force majeure events (as described in Section 11.5); (d) your misuse or unauthorized use of the Platform; or (e) suspension of your account in accordance with these Terms.

10. Third-Party Services & Integrations

10.1 Third-Party Offerings.The Platform may integrate with, or enable you to connect to, third-party services, APIs, and products (“Third-Party Services”), including but not limited to version control systems (e.g., GitHub, GitLab, Bitbucket), CI/CD platforms, monitoring tools, communication platforms (e.g., Slack, Discord), identity providers (e.g., Google, GitHub SSO), and payment gateways (PayU, Stripe).

10.2 No Warranty. We do not warrant, endorse, or assume responsibility for any Third-Party Services. Your use of Third-Party Services is governed solely by the terms and conditions and privacy policies of those third parties. We are not liable for any damages arising from your use of Third-Party Services.

10.3 Data Sharing.When you connect a Third-Party Service to the Platform, you authorize us to access and process data from that service as necessary to provide the integration functionality. You are responsible for ensuring that such data sharing complies with the third party's terms and applicable law.

11. Limitation of Liability

11.1 Disclaimer of Warranties.TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.

11.2 Limitation of Damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VIVEKANANDA TECHNOLOGY LABS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF PROCUREMENT OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE PLATFORM, WHETHER BASED ON CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.3 Liability Cap. NOTWITHSTANDING ANYTHING TO THE CONTRARY, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS SHALL BE LIMITED TO THE GREATER OF: (A) THE FEES ACTUALLY PAID BY YOU TO US DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100.00) FOR FREE TIER USERS.

11.4 Essential Purpose. THE LIMITATIONS AND EXCLUSIONS SET FORTH IN THIS SECTION 11 SHALL APPLY EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU TO THE EXTENT PROHIBITED BY LAW.

11.5 Force Majeure. We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, internet or utility failures, acts of government, epidemics, or pandemics.

12. Indemnification

12.1 Your Indemnity.You agree to defend, indemnify, and hold harmless Vivekananda Technology Labs, its officers, directors, employees, agents, and affiliates from and against any and all claims, demands, actions, suits, proceedings, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

Your use of the Platform in violation of these Terms or applicable law;
Your Content, including any claim that your Content infringes the intellectual property rights or privacy rights of any third party;
Any breach by you of your representations, warranties, or obligations under these Terms;
The acts or omissions of your Users, employees, contractors, or agents;
Any dispute between you and a third party arising from your use of the Platform.

12.2 Procedure. We shall provide you with prompt written notice of any claim subject to indemnification, provided that our failure to do so shall not relieve you of your obligations except to the extent you are materially prejudiced by such failure. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, at our own expense, in which case you shall cooperate fully with us in asserting any available defenses.

13. Termination

13.1 Termination by You. You may terminate these Terms at any time by closing your account through your account settings. If you are a paid subscriber, termination will take effect at the end of your current billing period (see Section 4.5 for cancellation). If you are a Free Tier user, termination takes effect immediately upon account closure.

13.2 Termination by Us. We may terminate these Terms and your access to the Platform:

Upon thirty (30) days' written notice if you materially breach these Terms and fail to cure such breach within the notice period;
Immediately, without prior notice, if you violate Section 6 (Acceptable Use Policy) in a manner that poses a security or legal risk to us or other Users;
Immediately, without prior notice, if required by law enforcement or regulatory authority;
Upon sixty (60) days' written notice for convenience, in which case we will provide a pro-rata refund of any prepaid fees for the unused portion of your subscription.

13.3 Effect of Termination. Upon termination: (a) your right to access and use the Platform shall immediately cease; (b) we will cease processing your Content; (c) all outstanding fees shall become immediately due and payable; and (d) each party shall return or destroy all confidential information of the other party.

13.4 Survival.The following sections shall survive termination: 2 (Definitions), 7 (Intellectual Property Rights), 11 (Limitation of Liability), 12 (Indemnification), 13 (Termination), 14 (Data Retention), 15 (Governing Law & Jurisdiction), 16 (Dispute Resolution), and any other provisions that by their nature should survive.

14. Data Retention After Termination

14.1 Post-Termination Window.Following termination of your account, we will retain your Content for a period of thirty (30) days (the “Retention Window”), during which you may contact us to request an export of your data in a machine-readable format. After the Retention Window expires, we will permanently and securely delete all your Content from our systems, except as required by applicable law or as retained in routine encrypted backups (which shall be deleted in accordance with our backup retention cycle, not to exceed an additional sixty (60) days).

14.2 Anonymized Data. Notwithstanding the above, we may retain aggregated, anonymized, and de-identified data derived from your use of the Platform for analytics, product improvement, and statistical purposes, provided that such data cannot be re-identified or attributed to you or your Organization.

14.3 Legal Holds. If we are required by law, legal process, or regulatory authority to retain certain Content beyond the Retention Window, we will notify you (where permitted) and retain such Content only as long as necessary to comply with the legal obligation.

15. Governing Law & Jurisdiction

These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.

Subject to Section 16 (Dispute Resolution), the courts of Hyderabad, Telangana, India shall have exclusive jurisdiction over any legal proceedings arising out of or in connection with these Terms. You hereby irrevocably submit to the jurisdiction of such courts and waive any objection to venue or forum non conveniens.

16. Dispute Resolution

16.1 Good Faith Negotiation.In the event of any dispute, controversy, or claim arising out of or relating to these Terms (a “Dispute”), the parties shall first attempt to resolve the Dispute through good-faith negotiations. The party raising the Dispute shall provide written notice to the other party describing the nature of the Dispute and the relief sought. The parties shall meet (in person or via videoconference) within fifteen (15) days of such notice to attempt to resolve the Dispute.

16.2 Mediation. If the Dispute is not resolved through negotiations within thirty (30) days of the initial notice, either party may refer the Dispute to mediation. The mediation shall be conducted in Hyderabad, Telangana, India, in English, by a mutually agreed mediator. Each party shall bear its own costs of mediation, and the costs of the mediator shall be shared equally.

16.3 Arbitration. If the Dispute is not resolved through mediation within forty-five (45) days of referral to mediation, it shall be finally resolved by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 of India, or any statutory modification or re-enactment thereof. The arbitration shall be conducted:

In Hyderabad, Telangana, India;
In the English language;
By a sole arbitrator mutually agreed upon by the parties, or failing agreement, appointed by the Hyderabad Centre for Alternative Dispute Resolution;
In accordance with the expedited procedure if the amount in dispute is less than INR 10,00,000 (Indian Rupees Ten Lakh).

The arbitral award shall be final and binding on both parties and may be entered and enforced in any court of competent jurisdiction. Each party shall bear its own costs of arbitration, and the fees of the arbitrator shall be shared equally, unless the arbitrator determines otherwise.

16.4 Exception for Injunctive Relief.Notwithstanding the foregoing, either party may seek preliminary injunctive relief or other provisional remedies from the courts specified in Section 15 to prevent irreparable harm, without first complying with the dispute resolution procedures in this Section.

17. Changes to Terms

We reserve the right to modify these Terms at any time to reflect changes in our business practices, legal obligations, or the Platform's functionality. For material changes, we will provide at least thirty (30) days' notice via email to the address associated with your account and/or through a prominent notice on the Platform. For non-material changes (such as clarifying language, correcting typographical errors, or updating contact information), we may update the Terms without prior notice.

If you do not agree with the modified Terms, you must discontinue use of the Platform before the effective date of the changes. Continued use of the Platform after the effective date of the modified Terms constitutes your acceptance of the changes. We encourage you to periodically review these Terms. The “Last updated” date at the top of this page indicates when these Terms were last revised.

18. Contact Information

For questions about these Terms, your rights, or any other matter relating to the Platform, please contact us:

Email: legal@featuresignals.com
Registered Address:Vivekananda Technology Labs, #42, 3rd Cross, Viveknagar, Hyderabad, Telangana — 500104, India
Website: https://featuresignals.com

19. Grievance Officer

In accordance with the Information Technology Act, 2000 and the Consumer Protection Act, 2019, any grievances, complaints, or concerns relating to the Platform may be addressed to our designated Grievance Officer:

Name: Grievance Officer
Email: grievance@featuresignals.com
Address:Vivekananda Technology Labs, #42, 3rd Cross, Viveknagar, Hyderabad, Telangana — 500104, India
Phone: Available upon request via email.

The Grievance Officer shall acknowledge receipt of your complaint within twenty-four (24) hours and shall endeavor to resolve your grievance within fifteen (15) days of receipt, in accordance with applicable law.