Privacy Policy

This Privacy Policy describes how FeatureSignals ("we", "us", or "our"), a product of Vivekananda Technology Labs, handles personal information when you visit featuresignals.com, use our hosted service at app.featuresignals.com, or otherwise interact with our websites and software. We follow conventions typical of Indian and international B2B SaaS providers: we collect only what we need to run the service, we use processors under contract, and we give you clear ways to reach us about privacy questions.

1. Who we are

FeatureSignals is a product of Vivekananda Technology Labs, providing feature management and related IT services (cloud-hosted software, APIs, and support).

Registered Address: Flat no 308, L5-Block, LIG, Chitrapuri Colony, Manikonda, Hyderabad, Telangana - 500089, India.

For privacy enquiries, contact us at support@featuresignals.com.

2. Scope

This policy applies to personal data we process as a controllerfor our own business (for example, account registration, billing contacts, and website analytics). When you configure FeatureSignals to evaluate flags for your end users, you are typically the controller of your users' data and we act as a processor under your instructions; how you use the product should be covered by your own privacy notice and, where required, a data processing agreement with us.

3. Information we collect

• Account and profile: name, email, organization, authentication identifiers, and preferences you provide when you sign up or use the dashboard.
• Billing: billing contact details and payment-related information processed by our payment partners (we do not store full card numbers on our servers).
• Service and technical data: API usage, logs, device and browser metadata, IP address, timestamps, and diagnostic data needed to secure and operate the service.
• Support: information you send when you contact support or participate in surveys.
• Marketing (optional): if you subscribe to updates, we process your contact details to send those communications; you can opt out anytime.

4. How we use information

We use personal data to:

• Provide, maintain, and improve the FeatureSignals service and documentation;
• Authenticate users, prevent abuse, and protect security;
• Process subscriptions and communicate about billing, service changes, or incidents;
• Comply with law, enforce our terms, and defend our rights;
• Analyze aggregated or de-identified usage to improve the product (not to sell personal data).

5. Legal bases (where applicable)

Depending on jurisdiction, we rely on performance of a contract, legitimate interests (such as securing our systems and understanding product usage in aggregate), legal obligation, and, where required, consent (for example, non-essential cookies or certain marketing).

6. Sharing and subprocessors

We share personal data with a limited set of service providers who help us host infrastructure, process payments, send email, or monitor reliability. They may process data in India or other countries where they operate, subject to appropriate safeguards and contractual terms. We do not sell personal information.

7. Retention

We retain personal data only as long as needed for the purposes above, including legal, tax, and accounting requirements. You may request deletion of your account subject to any overriding retention obligation.

8. Security

We implement administrative, technical, and organizational measures appropriate to the nature of the service. No method of transmission over the Internet is completely secure; we work to reduce risk and to respond promptly to credible threats.

9. Your rights

Depending on where you live, you may have rights to access, correct, delete, or restrict certain processing of your personal data, and to object to some uses or to lodge a complaint with a supervisory authority. Indian users may also have rights under applicable law including the Digital Personal Data Protection Act, 2023, where it applies. To exercise rights, email support@featuresignals.com. We may need to verify your identity before fulfilling a request.

10. Cookies and similar technologies

We use cookies and similar technologies for session management, security, preferences, and (where enabled) analytics. You can control many cookies through your browser settings.

11. Children

Our service is intended for businesses and professionals. We do not knowingly collect personal information from children under 16 (or the age required in your jurisdiction).

12. Changes

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. Material changes may be communicated by email or an in-product notice where appropriate.